Stay close to the resident journey.
Hear about move-in, completed maintenance, renewal and move-out while the experience is still fresh.
Surveys · AI-powered reputation management
Know what residents think before it shows up online.
Collect private feedback at important resident moments. Understand sentiment, spot recurring patterns and see where the resident experience can improve.
Surveys in action
From resident moment to useful feedback.
A supported PMS event starts the survey. The agent sends the invitation, collects private responses and brings them into Insights.
9:41
Miami Bay Waterfront Midtown ResidencesResident feedbackWork order marked complete
How did your maintenance visit go?
Your maintenance visit is complete. How did it go? Let us know if you still need help.
Survey sent
A maintenance visit. A chance to listen.
Miami Bay Waterfront Midtown Residences
- How satisfied were you with the maintenance visit?Very dissatisfiedDissatisfiedNeither satisfied nor dissatisfiedSatisfiedVery satisfied
- Has the issue been resolved?YesNoNot sure
- Resident event received
- Survey sent
- Feedback received
Take outreach off the to-do list.
AI sends invitations and reminders automatically, in your brand voice. Human approval is optional.
Understand more than a score.
Sentiment analysis helps surface recurring concerns and what residents appreciate, with their comments available for context.
FAQ
Your questions, answered.
How are surveys different from reviews?
Surveys capture private resident feedback. Reviews are public and live on sites like Google and Apartments.com. The AI manages public reviews independently, while survey feedback can also reveal opportunities to invite an honest public review.
Which PMS events can trigger surveys?
Move-in, completed maintenance, renewal and move-out. We confirm your PMS compatibility and supported events during your demo.
More time for your communities
What could your team do with less busywork?
See how agentic AI helps your team build a stronger reputation.